1. Introduction

This Privacy Policy governs the collection, use, storage, and protection of personal data by our company in relation to the sale of coffee beans and coffee accessories. This policy is compliant with Egyptian Law No. 151 of 2020 on the Protection of Personal Data and its Executive Regulations, as well as the Egyptian Consumer Protection Law No. 181 of 2018.

2. Data Controller

We act as the Data Controller for all personal information collected through our website, mobile application, and in-store transactions. Our registered address and contact details are available upon request and are published on our official communication channels.

3. Data We Collect

3.1 Personal Identification Data

Full name and national ID number (where required by law)
Email address and phone number
Billing and delivery address
Date of birth (for age verification where applicable)

3.2 Transaction & Order Data

Purchase history (coffee beans, accessories, and related products)
Payment method details (processed securely; we do not store full card numbers)
Order status, tracking information, and delivery records

3.3 Technical Data

IP address, browser type, and device information
Cookies and similar tracking technologies (subject to your consent)
Log data and session duration

4. Legal Basis for Processing

We process your personal data on the following legal bases in accordance with Egyptian Law No. 151 of 2020:

Contract performance: to fulfill your orders and deliver your purchased products.
Legal obligation: to comply with Egyptian tax, customs, and consumer protection regulations.
Consent: for marketing communications and optional data uses, which you may withdraw at any time.
Legitimate interest: for fraud prevention, security, and service improvement.

5. How We Use Your Data

Processing and fulfilling orders for coffee beans and accessories
Communicating order confirmations, shipping updates, and delivery notifications
Providing customer support and handling complaints or returns
Complying with Egyptian tax laws (Egyptian Tax Authority requirements)
Sending promotional offers and newsletters (with your prior consent)
Improving our products, services, and website experience
Detecting and preventing fraud or unauthorized transactions

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data only with:

Logistics and courier partners for the purpose of delivering your orders
Payment processors operating under applicable Egyptian financial regulations
Egyptian governmental authorities when legally required (e.g., Egyptian Tax Authority, customs)
Technology service providers hosting our systems, bound by strict data processing agreements

7. Data Retention

We retain your personal data for the period necessary to fulfill the purposes outlined in this policy, and in compliance with Egyptian statutory retention requirements. Financial and transactional records are retained for a minimum of five (5) years as required by Egyptian tax law. After the retention period expires, data is securely deleted or anonymized.

8. Your Rights Under Egyptian Law

In accordance with Egyptian Law No. 151 of 2020, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Limit how we use your data in specific circumstances.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to data processing based on legitimate interest or for direct marketing.
Right to Withdraw Consent: Withdraw consent for any processing based on consent, at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy. We will respond within thirty (30) days as required by Egyptian law.

9. Cookies Policy

We use cookies to enhance your browsing experience. You may manage your cookie preferences through your browser settings. Essential cookies are necessary for the functioning of our website and cannot be disabled. Non-essential cookies (analytics, marketing) are only placed with your explicit consent.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, access controls, and regular security audits. In the event of a data breach affecting your rights, we will notify you and the relevant Egyptian authorities as required by law.

11. Children’s Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable Egyptian law. We will notify you of material changes via email or prominent notice on our website. The effective date of the current version is stated at the bottom of this document.

13. Contact Us – Privacy

For any privacy-related inquiries, data access requests, or complaints, please contact:

Data Protection Officer

Email: [Support@jouffee.com]

Phone: [+20 101 8888 508]

Address: [Haram, Giza, Egypt]